A customer called in to the shop located in town centre Bolton. They told Laptop Repair Bolton that they could not see any of their files and photos. They urgently needed them due to the fact they are a photographer and they needed to get the photos sent out as soon as possible.
We had a look at his machine and noticed that they had an unnamed file on their machine, the customer did not know about this file and had no idea of where it had come from.
We looked further into the machine and found several viruses that had hidden all files and photos on their machine.
We used our programs and cleaned up the machine and rid all viruses from their machine. We also had to un-hide all files and photos from the machine and check that they still had the photos on the machine that they needed.
If you find an unexpected file on your machine or your icons, files and folders disappear. Be sure to bring the machine into Laptop Repair Bolton and we will give you a standard clean up and a deep clean up to rid all viruses, malware and Trojans on your machine.
And return your machine back as it was before you received the virus.
We also offer a data back up if you want to back up your data onto CD or UBS pen to ensure that you have a second copy of your data on your machine if you were to get the virus again and it removes files or folders from your machine.